Patients should have the most important voice in health care. However, patient voices often seem to be the last considered and hardest to hear when it comes to health care system evaluation and change. Patients are simply not positioned, organized or familiar enough with the numerous intricate processes, players and politics of the system to provide meaningful and timely input into health care decisions.
Patients can drift through the system with little ability to impact their own cases, let alone the broader system. The tragic death of Greg Price is just one example of how at the behest of the system patients can be.
Physicians have long recognized this imbalance and have strived to put patients first, not only in their places of work each day, but through advocacy and representation of the patient voice through the Alberta Medical Association. We care about this so much we have made Patients First® our registered trademark. And yet, noble as it is, this still puts physicians as the voice of patients, rather than patients themselves.
In 2014, the Alberta Medical Association sought to change that. The goal was to find a way to collect patient voices and effectively make them heard in the halls of health care decision making. To ensure this was more than lip service, the AMA decided to set up a panel where patients were in charge of the agenda.
The result, in 2015, was albertapatients.ca, an online portal for patients to provide input and drive discussion about the health care system. Through patient-driven discussion boards, surveys and awareness of opportunities to impact health care decision making, albertapatients.ca allows Albertans to not only set and amplify the conversation but to learn more about how the system works. The hope was to create a positive feedback loop, where patients know where they can speak up and be heard, and the health care system knows where it can ask and consult on patient perspectives.