To help you to understand your feelings and to offer some strategies to manage what you’re experiencing, we created a webinar. You’ll find out what we’ve learned from our interactions with physicians on the 24-hour support line and the results of the AMA Urgent Needs and Preparing for What Comes Next 2020 survey. As well, you will meet Fleur Yumol, MSc, MSW, RSW, who has over 20 years of experience as a clinical social worker in Alberta. Fleur has worked with physicians through PFSP as a therapist and now as the administrator of our 24/7/365 support line. In fact, Fleur is one of the three people who answer the PFSP support line when you call.
You can access the webinar here.
Through plain talk and analogies, Fleur normalizes our emotions and gives us some tools to help manage them.
When you find yourself feeling that you need some support
Now, and in the months to come, if you find yourself feeling that you need some support or counselling, please give PFSP a call at 1.877.767.4637. We know that it can be difficult to make that call, especially if you don’t know exactly what to expect, so here’s some info.
So what happens when you call the line?
When you call the PFSP line, it is answered 24 hours a day, 7 days a week by Fleur, Jon or Julia. They will ask you to provide demographic information such as your name, address and date of birth, and they will pass your call onto the physician on call. There are myriad of reasons that physicians call the line – it could be family or work issues, mental health, stress, substance use or anything that is bothering you. It doesn’t need to be a crisis; reaching out early can prevent a problem from becoming a crisis. Many of our callers choose to access one of our qualified therapists; some choose just to discuss their concern with the on-call physician peer. Whatever your reason for calling, you can be assured that you will receive confidential, compassionate support.
For more information about confidentiality, check out this document.